Returns
We want you to be completely satisfied with your purchase from Voltoxo.
If you receive a damaged, defective, or incorrect item, please contact us within 15 days of receiving your order.
To request a return, email our support team with:
- Your order number
- A description of the issue
- Clear photos of the product (if applicable)
Return Eligibility
To be eligible for a return:
- The item must be unused and in its original condition.
- The request must be made within 15 days of delivery.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Items damaged due to misuse
- Personalized or custom-made products
- Gift cards (if applicable)
Refunds
Once your return request has been reviewed and approved, your refund will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Exchanges
We replace items only if they are defective, damaged, or if the wrong item was received.
Order Cancellation
Orders can only be canceled before they are processed or shipped.
If your order has already been shipped, it cannot be canceled.
Return Shipping
If the return is due to our error (wrong or defective item), we will provide a suitable solution.
For returns due to a change of mind, the customer may be responsible for return shipping costs where applicable.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@voltoxo.com
We aim to respond within 24 hours.